WARRANTY

 

Subject to the terms and conditions of this warranty, Roca Design Ltd. ("Company") extends a warranty to the original consumer user (“Original User”) of our product (“Product”) against defects in material and workmanship, as long as the Original User occupies the residential premises upon which the Product was originally installed.

This warranty only applies to the Original User of the Products. This warranty is not transferable. This warranty applies to all products sold on or after August 2, 2013.

Original User: The Original User will return the defective Product to the Company, free and clear of all liens and encumbrances, transportation prepaid, accompanied by a statement of defects and proof of purchase.

Upon return of the defective Product to the Company, Company sole obligation, at its option, is to either repair or replace the Product, or refund the original purchase price in exchange for the Product.

THE COMPANY MAKES NO OTHER WARRANTY OTHER THAN AS EXPRESSLY STATED HEREIN, AND ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED.

THE COMPANY’S MAXIMUM LIABILITY HEREUNDER IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL OR SPECIAL AND/OR PUNITIVE DAMAGES OF ANY NATURE ARISING FROM THE SALE OR USE OF THE PRODUCT, WHETHER BASED ON CONTRACT, WARRANTY, TORT, STRICT LIABILITY, PATENT INFRINGEMENT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This warranty gives specific legal rights and a buyer may also have other rights which may vary from province to province.

WHAT IS NOT COVERED: THE FOLLOWING COSTS, EXPENSES AND DAMAGES ARE NOT COVERED BY THE PROVISIONS OF THIS LIMITED WARRANTY: (I) LABOR COSTS INCLUDING, BUT NOT LIMITED TO, SUCH COSTS AS THE REMOVAL AND REINSTALLATION OF PRODUCT; AND (II) SHIPPING AND FREIGHT EXPENSES REQUIRED TO RETURN PRODUCT TO COMPANY.

THE PROVISIONS OF THIS WARRANTY DO NOT APPLY TO PRODUCTS: (I) USED IN COMMERCIAL APPLICATIONS; (II) USED IN COMMON AREA APPLICATIONS; (III) USED FOR PURPOSES FOR WHICH THEY ARE NOT DESIGNED OR INTENDED; (IV) WHICH HAVE BEEN SUBJECTED TO ALTERATION, ABUSE, MISUSE, NEGLIGENCE OR ACCIDENT; (V) WHICH HAVE BEEN IMPROPERLY STORED, INSTALLED, MAINTAINED OR OPERATED; (VI) WHICH HAVE BEEN SUBJECTED TO IMPROPER TEMPERATURE, HUMIDITY OR OTHER ENVIRONMENTAL CONDITIONS; OR (VII) WHICH, BASED ON COMPANY'S EXAMINATION, DO NOT DISCLOSE TO COMPANY SATISFACTION NON-CONFORMANCE TO THE WARRANTY. Additionally, this warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals.

Finish Warranty: For Products purchased the finish shall be free from defects in material and workmanship from tarnishing, flaking, and discoloring for either a) three (3) years from date of purchase for interior use or b) one (1) year from the date of purchase for exterior use; as long as the original Purchaser occupies the residential premises upon which the product was originally installed.Use of chemical cleansers on Company products will void the finish warranty.

Note: Oil-rubbed Bronze finish is classified as a Live Finish and is intended to change appearance with use.

 

Warranty claims: For warranty service and shipping instructions contact customer service at:

ROCA DESIGN LTD
390 Edgeley Boulevard, Unit 1

Concord, ON   L4K 3Z6

Tel:  905-7612855

Fax: 905-7615189

 

 

 

SUPPORT


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